2020 National Silver Quality Award
(Bunkie, LA) – Bayou Vista Community Care Center in Bunkie has been recognized as 2020 recipient of the Silver – Achievement in Quality Award by American Health Care Association and National Center for Assisted Living. The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and patients in long term and post-acute care.
“To earn the Bronze Quality Award we had to demonstrate that we had systems in place to measure baseline performance, tools and a process to improve and a system to measure improvement,” explained Maggie Guillory, RN, Director of Nursing at Bayou Vista Community Care Center. “At the Silver level we continue to learn and develop effective approaches that help improve performance and health care outcomes.
“The Silver guidelines are based on the Baldrige Health Care Criteria for Performance Excellence. In addition to the Organizational Profile, recipients must exhibit a thorough assessment of their systematic approaches and the deployment of these approaches,” she explained
AHCA/NCAL’s National Quality Award Program challenges providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. At the Silver level, recipients develop and demonstrate effective approaches that help improve organizational performance and health care outcomes.
“As a Silver award recipient, Bayou Vista is well on its way to progress in their quality journey by continuing to achieve better quality results,” said Nick Hebert, Regional Director of Operations for CommCare Management Corporation, which operates Bayou Vista. “I commend them on this outstanding achievement.”
As a 2019 recipient of the Silver award they may now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award.
Proud to Achieve 4 Stars Overall from CMS!
According to the Centers for Medicare and Medicaid Services website, assessment information is gathered to measure the quality of certain aspects of nursing home care, like whether residents have gotten their flu shots, are in pain, or are losing weight. These measures of care are called “quality measures.” Medicare posts each nursing home’s scores for these quality measures on Nursing Home Compare. By comparing scores, you can evaluate how nursing homes may differ from one another.
You can use the quality measures to:
- choose a nursing home for yourself or others
- find out about the care at nursing homes where you or family members already live
- gather information to talk to nursing home staff about the quality of care
Nursing homes can use the quality measures to review and improve the quality of the care they give to residents.
Continuous Quality Improvement: A long term focus
“Continuously improving our quality has been a long term practice at Bayou Vista,” explained Megan Williams, administrator. “We believed going through the process of applying for this quality award would help our team continue to grow and learn to the benefit of the residents we serve. While we have long been involved in some of the focus areas – such as using a quality assurance performance improvement process and having an independent company conduct satisfaction surveys with residents, employees and families – applying for the National Quality Award which is centered on the Baldrige Performance Excellence Program, really helped us to continue to improve our processes and quality which ultimately benefits those we serve.
Baldrige Performance Excellence Program
National Quality Award Program implemented by AHCA-NCAL in 1996, is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Bayou Vista may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.