Bronze National Quality Award
Bayou Vista has been awarded a 2015 Bronze Commitment to Quality Award for their dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors.
Continuous Quality Improvement: A long term focus
“Continuously improving our quality has been a long term practice at Bayou Vista,” explained Megan Williams, administrator. “We believed going through the process of applying for this quality award would help our team continue to grow and learn to the benefit of the residents we serve. While we have long been involved in some of the focus areas – such as using a quality assurance performance improvement process and having an independent company conduct satisfaction surveys with residents, employees and families – applying for the National Quality Award which is centered on the Baldrige Performance Excellence Program, really helped us to continue to improve our processes and quality which ultimately benefits those we serve.
Baldrige Performance Excellence Program
National Quality Award Program implemented by AHCA-NCAL in 1996, is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Bayou Vista may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.